Refunds and cancellations

Last updated 5 November 2026

We buy ingredients and start curing and preparing food for you well before your date, and we hold a limited number of places for you. So all bookings are final.

If you cancel

We do not give refunds if you cancel a booking, however early you tell us. This applies to platters, grazing tables and dinner seats. It also applies if you miss your booking or use less than you ordered. Please check your date, address and order before you pay.

If you can't make it

• Dinner seats: you can pass your seat to someone else at any time. Just tell us their name and any allergies.
• Platters and grazing tables: you can ask to move your booking to a new date. Tell us at least 2 days before a platter is due or 7 days before a grazing table. We will move it at no charge if the new date is available. A date change is not a refund.

If we cancel

If we can't fulfil your booking for any reason, including bad weather or a problem in our kitchen, you can choose a new date or a full refund.

If something is wrong with your order

Food can't be returned once it is delivered. If something is missing, damaged or not right, tell us the same day and send a photo if you can. We will make it right with a replacement or a full or partial refund, depending on the problem. If you are not there at the agreed time and we can't reach you, the order counts as delivered.

If a payment goes wrong

If you were charged twice, or money left your account without a confirmed booking, tell us and we will refund the extra or failed payment in full.

How refunds are paid

In the cases above where a refund is due, contact us at +91 70188 71173 or WhatsApp with your booking reference. We will reply within 2 working days. Once approved, we issue the refund through Razorpay to your original payment method, and it usually reaches you within 5 to 7 working days. Your bank may take a little longer to show it.